ABOUT DRIFTROUTE

Clearing the way for Michigan winters.

DriftRoute sells on-demand snow removal. Reviewed local providers do the work, one visit at a time, so a driveway gets cleared when the snow actually falls.

Book a visit Become a provider

Snow doesn’t keep a schedule. Snow removal shouldn’t make you pick one in October.

Most snow removal is sold by the season. That works for some households, but it asks everyone to predict a winter no one can forecast: pay for storms that never come, or scramble for help when a big one does. Calling around on the morning of a storm is no better. The people who could help are already out, and there is no way to see who is nearby.

Local operators face the mirror image. Demand arrives all at once, their routes are fixed in advance, and the time between stops is lost to driving. DriftRoute serves both: it sells homeowners a single visit when they need one, with service by a local provider they can evaluate at a glance, and providers choose the requests that fit the routes they already drive.

HOW A VISIT WORKS

From request to a clear driveway.

1
Request one visit
Choose a reviewed local provider and a time. The quote is fixed when you ask, and your card is held for it, not charged. A hold that is not charged is released.
2
A provider accepts
Your provider has 30 minutes to answer a “Soonest available” request, or two hours for “Tomorrow morning”, and no later than 9 pm the night before. If they don’t answer, the request expires and the hold is released.
3
Follow your visit
When your provider heads out, you see their position on a map while they are sharing it, for as long as the visit is active.
4
Proof of work
A visit can only be completed with a photo of the finished work, attached to the visit. That is when your card is charged, with a Stripe receipt.
5
A window to speak up
For 24 hours after the charge you can report a problem. DriftRoute handles it: our operations team reviews it and can refund you.

TRUST AND SAFETY

Trust is built into each step.

A service like this is only as good as the confidence on both sides of it. We design for review and proof first.

Businesses are reviewed, not just listed

Every provider submits their business identity, the services they offer and their insurance, and a person reviews each document. Approval is never automatic.

How providers are reviewed

Every provider submits their business identity, the services they offer and their insurance: general liability of at least $1,000,000 per occurrence and $1,000,000 aggregate; auto liability for any vehicle, ride-on machine or stand-on machine used to clear snow, such as a plow truck, and for any ATV, UTV or tractor used during visits or between driveways, including to carry or tow equipment, of at least $1,000,000 combined single limit (using walk-behind equipment, including self-propelled snow blowers, or driving a car or truck to visits doesn’t require it); and workers’ compensation evidence: a current policy, a Notice of Exclusion (WC-337) stamped by Michigan’s Workers’ Disability Compensation Agency, or, from a sole proprietor with no employees, its declaration made in its DriftRoute account. These amounts are DriftRoute’s own requirements, not legal minimums. A person reviews each document. Approval is never automatic, and a provider whose required coverage is no longer current stops receiving new work, and its visits that have not started are canceled. The review checks each document’s dates and limits against these amounts; it is not a guarantee of a provider’s work or of what a policy will pay.

Evidence over assurances

Completion requires a photo. Only the homeowner who booked a completed visit can review it, so ratings come from real visits.

Location only with consent

Providers choose when to share their position. A pin appears only for a position reported in the last 90 seconds and disappears when they stop sharing. Positions are reported by the provider’s device, not verified vehicle GPS, and we say so.

Your information stays private

Homeowner, provider and operations accounts are distinct, and each sees only what its role needs. Card details go directly to Stripe and never pass through DriftRoute. Providers never see your receipt or card.

FOR PROVIDERS

Fair to the people doing the work.

Independent operators and small businesses are the service. The rules they work under should be simple to read and hard to game.

Transparent pay

Providers set their own base price; DriftRoute sets a ceiling, $150, to prevent fraud, and the fixed adjustment for property size. Of each charge, the provider receives 85%, sent to their Stripe account when the card is charged, and DriftRoute keeps 15%, from which it pays Stripe’s processing fees.

Paid for time already spent

If a homeowner cancels after a provider is on the way, they pay a cancellation fee of 25% of the quote, and the provider receives 85% of it. Canceling before then costs the homeowner nothing.

DriftRoute sells each visit and is its merchant of record. Payments are processed by Stripe, and providers are paid through Stripe Connect, which verifies their identity and bank details on its own pages.

WHAT WE BELIEVE

The principles behind the product.

01On demand, first: Snowfall is irregular. A homeowner should be able to book a single visit without committing to a season.
02See who’s nearby: You should be able to see which local providers are near you, who is working, and when they could arrive.
03Decisions at a glance: Price, equipment, reviews and timing should be understandable in seconds, on a phone, in the cold.
04Trust through proof: Photos, reviewed documents and service history, rather than promises.
05Clear roles: Homeowners and providers each have their own account and see only what they need.

WHERE WE ARE TODAY

Starting in Michigan.

Anyone can sign up and request visits for Michigan properties. DriftRoute serves Michigan only. Every provider business is reviewed, insurance included, and approved before it’s listed or can take a job.

FOR HOMEOWNERS

A clear driveway, on your terms.

Book a single visit, follow it on a map and see the finished work.

Create homeowner account

FOR COMPANIES & INDIVIDUALS

Your business. Your next stop.

Build your profile, submit your coverage and apply to take local work.